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Blog, Press & Events

Access the latest blog, news and events content from Calero-MDSL.

4 min read

Building and Maintaining a Strong Relationship with your TEM Vendor and Account Team

By Joan Lara and Kim Warren on Mar 3, 2021

What is the secret sauce to a great vendor-client relationship? What can you (clients) do to ensure lasting positive business relationships? What responsibilities does the vendor have (and conversely you the client)? What can possibly derail or distract teams? What are some common service missteps that other vendors make? How can the client ensure they set realistic goals and expectations? How do you as a team move beyond the tactical and focus on strategic value?

Topics: Technology Expense Management telecom expense managed services telecom audit TEM telecommunications enterprise
4 min read

The UCaaS Enterprise Spend Black Hole

By Matt Maloney on Feb 25, 2021

Many enterprises are struggling to understand where they are spending their SaaS dollars from Cloud Communications (UCaaS) solutions such as Zoom, Teams, RingCentral, and Webex to Enterprise SaaS solutions such as Office 365. The result is a potentially large spend black hole that will continue to snowball over time without unified visibility across all of these UCaaS solutions.

Topics: Technology Expense Management telecom expense TEM unified communications UCaaS enterprise
4 min read

Importance of In-Region Delivery Support

By Nicola Whiting on Feb 22, 2021

"Chief among our gains must be reckoned this possibility of choice, the recognition of many possible ways of life, where other civilizations give a satisfactory outlet to only one temperamental type, be he mystic or soldier, businessman or artist, a civilization in which there are many standards offers a possibility of satisfactory adjustment to individuals of many different temperamental types, of diverse gifts, and varying interests."

Topics: Technology Expense Management telecom expense TEM unified communications enterprise
3 min read

Doing More with Less in Financial Services

By Alistair Brooker, John Bean, Barbara Furey & Michael Meadows on Feb 19, 2021

As in almost all businesses, the rule for financial services firms, including banks, insurance, and other financial products, is to do more with less, mainly less personnel.

Topics: Technology Expense Management Financial Technology Management Managed Mobility Services telecom expense TEM mms
4 min read

The Next Evolution of Service for Technology Organizations: An Interview with the New Calero-MDSL EVP of Operations, Patrick Mulvehill

By Andrew Taylor and Patrick Mulvehill on Feb 4, 2021

Summary:

  • Patrick Mulvehill joins Calero-MDSL in January 2021 as EVP, Operations
  • Patrick brings 20 years of leadership across operations, technology, and business process improvement
  • His leadership style focuses on continuous improvement and development of people
  • Cross functional leadership collaboration drives his strategic planning
Topics: Technology Expense Management information technology TEM IT innovation calero-mdsl enterprise service patrick mulvehill
3 min read

Healthcare Information Technology: Digital Transformation Becomes Vital

By Illya Granger and Jessica VanVorst on Feb 3, 2021

“Rush” is responsible for creating more errors, more waste, and more frustration than most anything else. And much of what happens in a busy healthcare environment is done “stat”, in a rush.

Topics: Technology Expense Management TEM IT digital transformation mms healthcare
4 min read

2021 and the Rise of UCaaS

By Sheikh Ali on Jan 28, 2021

Remote work and digital communications took center stage in 2020. As we start the new year on a more hopeful path, businesses must now focus on managing spend and consumption of the Unified Communications as a Service (UCaaS) platforms such as Zoom and Microsoft Teams they added to support remote collaboration.

Topics: Technology Expense Management TEM SaaS unified communications UCaaS
2 min read

Calero-MDSL Appoints Patrick Mulvehill as Executive Vice President of Operations and Announces Service Centers of Excellence

By Stephanie O'Malley on Jan 20, 2021

Company Continues to Invest in its Global Service Delivery Capability

Topics: Technology Expense Management News Company News TEM calero-mdsl service centers of excellence patrick mulvehill
4 min read

Telecom: It’s the New Rent!

By Renee Harwood, Crystal Tofari, and Janelle Sammut on Jan 19, 2021

Clearly, the Covid-19 pandemic has impacted the retail sector more severely than any other. Many major retailers are halving their 2021 forecasts and closing store locations at a record pace. Those who have attempted to persevere have found fewer and fewer customers patronizing their stores.

Topics: Technology Expense Management Managed Mobility Services telecom expense TEM telecommunications retail ecommerce
3 min read

Managing International Vendor Relationships and Negotiating Favorable Agreements

By Calero-MDSL on Jan 4, 2021

Technology Expense Management (TEM) starts delivering value to clients far sooner than many might expect.

Topics: telecom expense TEM telecommunications Automation TrueSense benchmarking telecom benchmarking
3 min read

Best Practices for Managing Remote and Global Teams

By Billy Howes & Nicole Whiting on Dec 21, 2020

It may be that pandemics end up teaching us much about how to most effectively manage global teams, greatly deepening our understanding, our appreciation, and our effectiveness in using today’s telecommunications technologies.

Topics: Technology Expense Management TEM digital transformation unified communications communications enterprise 2021 trends remote
1 min read

Calero-MDSL Gains Acceptance onto the UK G-Cloud 12 Framework UK Government Organizations Enabled with Cost Savings Solutions

By Stephanie O'Malley on Dec 15, 2020

Calero-MDSL, a leader in the high-growth Technology Expense Management (TEM) software space, announced today that it has gained acceptance onto the UK government’s G-Cloud 12 Framework. Now on its 12th iteration, the G-Cloud Framework has opened up the market to IT suppliers of all sizes, enabling the UK government to more easily make the right technology and services investments from the right providers at the right price.

Topics: News Company News telecom expense TEM telecommunications Cloud G-Cloud 12 UK government savings

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