Earlier we explored the challenges of managing UCaaS spend in today’s dynamic environment. Now we’ll take a broader look at the factors deepening the problem, including the widening SaaS market and its acceleration driven by the rapid evolution and transformation of enterprise-connected services, from traditional and hybrid managed to cloud and app managed.
Recent posts by Sheikh Ali
3 min read
Cloud-based telephony solutions are increasingly viable alternatives to platforms such as VoIP and TDM. The shift to UCaaS is a natural progression for many businesses and follows data’s widescale move to the cloud. But there are steps you should take to ensure you not only get the ROI you expect from cloud telephony services, but that you remain in control of your UCaaS spend.
4 min read
Remote work and digital communications took center stage in 2020. As we start the new year on a more hopeful path, businesses must now focus on managing spend and consumption of the Unified Communications as a Service (UCaaS) platforms such as Zoom and Microsoft Teams they added to support remote collaboration.