Company Continues to Invest in its Global Service Delivery Capability
Calero-MDSL, a leader in the high-growth Technology Expense Management (TEM) software space, announced today the appointment of Patrick Mulvehill as Executive Vice President of Operations and the formation of industry-leading Service Centers of Excellence (CoE). Mulvehill will lead all day-to-day operations activities at Calero-MDSL, taking over the role from Scott Gilbert, who was recently promoted to Chief Executive Officer by the Calero-MDSL Board of Directors led by Riverside Partners and Oak Hill Capital Partners.
Mulvehill is an accomplished executive and brings with him more than 20 years of operations and technology leadership. Prior to joining Calero-MDSL, Mulvehill served as Chief Technology Officer at Excellus Blue Cross Blue Shield where he was responsible for strategic oversight and execution of the enterprise’s technology and investment strategies. Previously, he led the organizations digital and sales automation delivery teams as the Vice President of Consumer Technologies. Prior to his roles at Excellus, Mulvehill served as the Director of Commercial Operations at ITT Goulds Pumps.
“In October, we announced our intention to accelerate growth, innovation, and value delivery to our customers. Today’s announcement shows our commitment to the next evolution of service delivery for our clients,” said Calero-MDSL CEO Scott Gilbert. “Patrick brings extensive technology expertise, strong operations experience, and a people-focused approach to supporting the global needs of our client base. I am thrilled to welcome Patrick to our team.”
The company is also excited to make public its innovative Service Centers of Excellence approach, an initiative that Mulvehill will be instrumental in accelerating during 2021. With eight focused program areas including Inventory, Mobility, and Audit and Optimization, the COEs are built to deliver practice area thought leadership and are instrumental in establishing the appropriate governance and processes to deliver best-in-class service.
What differentiates the Calero-MDSL Service Centers of Excellence approach are the methods it shares within its business units based on a panel review of customer challenges, standardized training through “train the trainer” techniques, and business insights via data and customer feedback.
"Calero-MDSL is a dynamic forward-looking company with a track record of operational success and phenomenal customer retention. I look forward to working with the team to position us for even more success through the innovative Service Centers of Excellence methodology to customer service," said Mulvehill.
Calero-MDSL is a leading provider of Technology Expense Management solutions designed to provide clarity, control, compliance, and cost savings. With a deep commitment to innovation and customer service, Calero-MDSL partners with enterprises to provide a unified expense management service that supports Telecom Expense Management, Managed Mobility Services, the Internet of Things and Financial Market Data Management. Calero-MDSL has thousands of customers in over 50 countries worldwide, including corporations, universities, financial institutions, and government agencies. Learn more at www.calero.com or www.mdsl.com.
About Oak Hill Capital
Oak Hill Capital is a private equity firm managing funds with approximately $15 billion of initial capital commitments and co-investments since inception. Over the past 33 years, Oak Hill Capital and its predecessors have invested in over 90 private equity transactions across broad segments of the U.S. and global economies. Oak Hill Capital applies an industry-focused, theme-based approach to investing in the following sectors: Consumer, Retail & Distribution; Industrials; Media & Communications; and Services. Oak Hill works actively in partnership with management to implement strategic and operational initiatives to create franchise value. For more information, please visit https://oakhill.com/.
About Riverside Partners
Founded in 1989, Riverside Partners is a middle market private equity firm currently investing Riverside Fund VI, L.P. The fund focuses on growth-oriented companies primarily in the healthcare and technology industries. Riverside Partners is particularly experienced at partnering with founders, owners and management teams and it brings substantial domain expertise and operating experience to its portfolio companies. For more information, visit http://www.riversidepartners.com/.