The pandemic has changed the way corporations do business, in some ways permanently. Many companies were forced to quickly adopt communication platforms such as Zoom to address an unprecedented need to support remote workers. The need for speed in embracing these UCaaS and SaaS services often bypassed normal business processes, and the lack of oversight coupled with the requirement to move quickly created the perfect environment for SaaS costs such as Zoom to go unchecked. In a recent Calero-MDSL survey, we found that 50% of enterprises don’t know their annual UCaaS spend.
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Cloud-based telephony solutions are increasingly viable alternatives to platforms such as VoIP and TDM. The shift to UCaaS is a natural progression for many businesses and follows data’s widescale move to the cloud. But there are steps you should take to ensure you not only get the ROI you expect from cloud telephony services, but that you remain in control of your UCaaS spend.
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It may be that pandemics end up teaching us much about how to most effectively manage global teams, greatly deepening our understanding, our appreciation, and our effectiveness in using today’s telecommunications technologies.
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Every department this year faced the challenges of cutting and reallocating technology costs between the demands of COVID, remote work, fundamental business changes, and digital transformation. As we start the road to recovery, recuperate from an overwhelming political election cycle, and bring up the new normal, key market trends will affect your telecom, mobility, cloud, and application expense and finance strategy.