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Large businesses are increasingly realizing they have a major problem around SaaS management. The use of cloud services is going up but, unlike with traditional on-prem technologies, few companies had controls in place before the pace of SaaS and UCaaS adoption accelerated. And while SaaS applications were a lifeline for companies and workers when COVID-19 hit, the scope of expenses associated with so much cloud service sprawl is just now becoming clear.

Empowering users to do more is the fundamental goal of all automation. Automating repetitive or consistent tasks frees people to do more strategic, meaningful and valuable work.

The COVID-19 pandemic only accelerated the transition to even greater use of mobile devices for personal communications. Many people preferred to use their company-provided smartphone rather than their home phone to keep in touch with everyone. Especially in companies using unified-communication-as-a-service (UCaaS), mobile was preferred for its direct access to the corporate network for calls, texts, video, and other data exchange with colleagues.

More mobile devices are being used by corporations than ever. Beyond simple calling there are many new applications emerging all the time. Also, its likely that a significant proportion of your employees use more than one mobile device. Some recent mobile applications include:

While everyone recognizes that the global pandemic drove many to work from home, the broad impact on mobile computing and communications is more far-reaching than many may surmise.

Cloud-based telephony solutions are increasingly viable alternatives to platforms such as VoIP and TDM. The shift to UCaaS is a natural progression for many businesses and follows data’s widescale move to the cloud. But there are steps you should take to ensure you not only get the ROI you expect from cloud telephony services, but that you remain in control of your UCaaS spend.

It's a great bet that you never did any thinking about moving all your employees to work from home before we all had to do so at the start of the COVID pandemic. But have you done any thinking yet about how to best bring some or all of them back to the office when it ends?

The secret sauce to a great relationship between clients and their technology expense management (TEM) provider is a blending of information, business insight, and interpersonal communication. When these three elements are combined properly, with healthy measures of trust and confidence stirred in, the results are a successful business relationship beneficial to everyone. This is the foundation of promoting a positive, proactive, productive partnership.

Many enterprises are struggling to understand where they are spending their SaaS dollars from Cloud Communications (UCaaS) solutions such as Zoom, Teams, RingCentral, and Webex to Enterprise SaaS solutions such as Office 365. The result is a potentially large spend black hole that will continue to snowball over time without unified visibility across all of these UCaaS solutions.

"Chief among our gains must be reckoned this possibility of choice, the recognition of many possible ways of life, where other civilizations give a satisfactory outlet to only one temperamental type, be he mystic or soldier, businessman or artist, a civilization in which there are many standards offers a possibility of satisfactory adjustment to individuals of many different temperamental types, of diverse gifts, and varying interests."

Summary:

• Patrick Mulvehill joins Calero-MDSL in January 2021 as EVP, Operations
• Patrick brings 20 years of leadership across operations, technology, and business process improvement
• His leadership style focuses on continuous improvement and development of people
• Cross functional leadership collaboration drives his strategic planning

It may be that pandemics end up teaching us much about how to most effectively manage global teams, greatly deepening our understanding, our appreciation, and our effectiveness in using today’s telecommunications technologies.