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In Part 1, we examined the challenges enterprises face in effectively auditing SaaS spend. Billing practices for cloud services are complex and often disorganized, and traditional audit tools fall short. Now we’ll look at how businesses can overcome these difficulties, and the benefits they receive once they do.

Do you know how much you’re really spending on telecom every year? What if you could see the hidden costs, know what inventory you have, where that inventory is located, and why you have it?

BYOD is being used more and more for businesses in both terminology and practice. But what exactly is BYOD, and what does it mean for companies? BYOD stands for Bring Your Own Device, and it allows employees to do work on their own devices to access a company’s network and data rather than rely on the company to provide the hardware. Upwork estimates that 1 in 4 Americans will be working remotely thru 2021 which further supports the popularity of BYOD. Millennials are also driving the trend, thinking their personal devices are more effective and easier to use than devices provided by their employers.

Large businesses are increasingly realizing they have a major problem around SaaS management. The use of cloud services is going up but, unlike with traditional on-prem technologies, few companies had controls in place before the pace of SaaS and UCaaS adoption accelerated. And while SaaS applications were a lifeline for companies and workers when COVID-19 hit, the scope of expenses associated with so much cloud service sprawl is just now becoming clear.

Empowering users to do more is the fundamental goal of all automation. Automating repetitive or consistent tasks frees people to do more strategic, meaningful and valuable work.

The COVID-19 pandemic only accelerated the transition to even greater use of mobile devices for personal communications. Many people preferred to use their company-provided smartphone rather than their home phone to keep in touch with everyone. Especially in companies using unified-communication-as-a-service (UCaaS), mobile was preferred for its direct access to the corporate network for calls, texts, video, and other data exchange with colleagues.

More mobile devices are being used by corporations than ever. Beyond simple calling there are many new applications emerging all the time. Also, its likely that a significant proportion of your employees use more than one mobile device. Some recent mobile applications include:

While everyone recognizes that the global pandemic drove many to work from home, the broad impact on mobile computing and communications is more far-reaching than many may surmise.

Cloud-based telephony solutions are increasingly viable alternatives to platforms such as VoIP and TDM. The shift to UCaaS is a natural progression for many businesses and follows data’s widescale move to the cloud. But there are steps you should take to ensure you not only get the ROI you expect from cloud telephony services, but that you remain in control of your UCaaS spend.

It's a great bet that you never did any thinking about moving all your employees to work from home before we all had to do so at the start of the COVID pandemic. But have you done any thinking yet about how to best bring some or all of them back to the office when it ends?

The secret sauce to a great relationship between clients and their technology expense management (TEM) provider is a blending of information, business insight, and interpersonal communication. When these three elements are combined properly, with healthy measures of trust and confidence stirred in, the results are a successful business relationship beneficial to everyone. This is the foundation of promoting a positive, proactive, productive partnership.

Many enterprises are struggling to understand where they are spending their SaaS dollars from Cloud Communications (UCaaS) solutions such as Zoom, Teams, RingCentral, and Webex to Enterprise SaaS solutions such as Office 365. The result is a potentially large spend black hole that will continue to snowball over time without unified visibility across all of these UCaaS solutions.