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Blog, Press & Events

Access the latest blog, news and events content from Calero-MDSL.

3 min read

What’s Next for Technology Expense Reporting and Maintaining Data Integrity

By Paula Seddon, Richard Flisik, Jasper Gray and Viral Patel on Jan 5, 2021

Opportunities to waste money and spend needlessly abound in your budget line for telecom and related technology expense, mainly because there’s so much to keep track of, and so many ways to look at it.

It used to be that every employee in your company had a desk phone that you needed to keep track of. Today, they may still have a deskphone, but they also have a mobile smartphone, a tablet, a laptop computer, and perhaps even a desktop computer. Multiply by your company’s total headcount and you have one very substantial set of fixed assets to keep track of. But that’s just the beginning.

Most of these devices have telecom services associated with them. Users that travel or work outside the office may have a wireless access account. 

Then there are the data and cloud services each user requires. Each needs a datacom service account as well as voice. You’ll want to provide the same productivity, communications, and collaboration platform to each so they can conference, work on documents together, and see each other no matter where each of them is located. Any cloud user must also have security, data backup, anti-malware, and other utility services to operate safely.

Do Nothing

The easiest way to waste money is to do nothing, that is, do nothing when an employee is terminated. Leave their mobile data, voice, and cloud accounts open. Don’t reassign their devices to anyone and instead go ahead and buy new ones. After a relocation, just leave the services at the former location fully provisioned so someone can pay a bill for services that are no longer in use. When you stop to think about it, many of these things can easily go unnoticed and remain completely invisible to you, perhaps until audit time. It happens more often than you’d imagine.

Depends on How You Look at It

Today’s technology expense management (TEM) solutions are rapidly developing an enhanced ability to interact with all this data to produce the kind of reports that will help you streamline your communications operations in every way possible. Reports can readily be scheduled with proactive alerts for stakeholders based on release or specific thresholds, and are refreshed whenever data is updated.

One dashboard can show you many things:

  • Registered users who have zero activity but you’re still paying their bill
  • Services with zero activity by location, including some you no longer occupy
  • Which departments are consuming the most voice, data, and cloud services, including those for which you pay based on consumption.
  • Which projects are consuming the most voice, data, and cloud services, including those for which you pay based on consumption.
  • Which individuals are consuming the most voice, data, and cloud services, including those for which you pay based on consumption.
  • How close you are to exceeding your committed quota for cloud and other quota-subscribed “consumption based” services after which you’ll start running up overage charges.
  • The performance of the “pooled” minutes programs you’re using. Are you oversubscribing? Undersubscribing?
  • Which carriers and vendors are you patronizing most? This information will be useful the next time you’re negotiating rates with them.
  • Key Performance Indicators (KPI) including total mobile spend, total landline spend, total cloud spend, top talkers, and more.
  • Activity by user, by geographic region, by period of time, by department or business unit, by carrier, and more

These dashboards enable those responsible for management of telecom and datacom expenses to drill down into any given data point from a variety of different perspectives or views. Once they’ve found what they’re looking for its easy to generate a report that answers the specific questions they have.

Sharing Insight

Nobody has a corner on all the good ideas, so the best TEM providers are sharing innovative report formats among all users of their dashboards, making it easy for other managers to explore their own data in new and perhaps more productive ways. Technology continues to grow as a proportion of your balance sheet. The more it grows, and the more your company grows, the more vigilance you need to maintain over these expenses. Talk to MDSL to learn more about how a quality TEM provider contributes to your bottom line.

Topics: Technology Expense Management telecom expense TEM smart dashboard telecommunications reporting data
5 min read

Building a Business Case for Telecom Expense Management (TEM)

By Justin McBride on Jan 3, 2021

How much money are you wasting? Specifically, how much are you wasting on telecommunications services and equipment? For that matter, how many telecom accounts and how many phones and related equipment are floating around your organization?

Topics: Technology Expense Management telecom expense TEM telecommunications
3 min read

eBonding – Advantage in the Age of Covid-19

By Marc Straussberg, Amanda Harrington, Mark Bellingham on Jan 2, 2021

Two of the valuable things you learn during a crisis like the one we’re struggling through are:

Topics: Technology Expense Management telecom expense TEM ebonding calero-mdsl
6 min read

Top Tips to Find Hidden Mobile Savings

By Ashley Kelm on Jan 1, 2021

If the current pandemic has taught us anything it’s that we are far more dependent than we ever imagined on the more than 5 billion mobile devices in use in the world today. With so many information workers now working from home many are solely using their mobile phones to make and take all calls, access information, and do actual work than ever before.

Topics: Technology Expense Management Managed Mobility Services telecom expense TEM calero-mdsl mms
3 min read

Best Practices for Managing Remote and Global Teams

By Billy Howes & Nicole Whiting on Dec 21, 2020

It may be that pandemics end up teaching us much about how to most effectively manage global teams, greatly deepening our understanding, our appreciation, and our effectiveness in using today’s telecommunications technologies.

Topics: Technology Expense Management TEM digital transformation unified communications communications enterprise 2021 trends remote
1 min read

[Webinar] On the Road to Recovery – 2021 TEM Market Predictions

By Calero-MDSL on Nov 11, 2020

Every department this year faced the challenges of cutting and reallocating technology costs between the demands of COVID, remote work, fundamental business changes, and digital transformation. As we start the road to recovery, recuperate from an overwhelming political election cycle, and bring up the new normal, key market trends will affect your telecom, mobility, cloud, and application expense and finance strategy.

Topics: Technology Expense Management Events telecom expense webinar TEM IT trends calero-mdsl 2021 trends
3 min read

The Benefits of a Standard Expense Management Process that Spans Multiple Spend Categories

By David Bliss on Oct 22, 2020

Telecom Expense Management (TEM) has transformed from management of just the telecom expenses to encompass all technology expenses across all spend categories, quickly becoming Technology Expense Management.

Topics: Technology Expense Management telecom expense cloud expense management mobility TEM mobile enterprise mobility calero-mdsl
4 min read

To Infiniti and Beyond: Can Your TEM Provider Support You as You Scale?

By Andrew Taylor on Oct 6, 2020

Experienced executives know the importance of carefully planning and managing growth. Uncontrolled growth has been the cause of many business failures. Processes, procedures, and systems that supported the company well when it was small or mid-sized cannot handle the larger operations growth companies become.

Topics: Technology Expense Management telecom expense TEM calero-mdsl
5 min read

Want to Make Sure You Receive Stellar TEM Support? Ask Your Prospective Provider These Questions

By Scott Grant, Beverly Edwards on Sep 24, 2020

Deloitte Insights reports that companies spend 3.28% of their annual revenue on information technologies, so it's no wonder more and more want expert assistance managing their telecom, datacom, and other technology expenses. There are now several providers of telecom expense management (TEM) services to choose from, and you are well advised to carefully examine them in the process of selecting one.

Topics: Technology Expense Management telecom expense TEM calero-mdsl support helpdesk
3 min read

Ten Signs Your Organization Needs to Switch TEM Providers

By Jared Collins on Sep 8, 2020

Changing technology expense management (TEM) providers can be a difficult decision-making process. There’s much to consider. Many questions to be answered before you can take that step. Here are some of those questions to ask yourself:

Topics: Technology Expense Management telecom expense TEM calero-mdsl
4 min read

Thinking About Making the Switch? Part Two

By Chrisman Smith, Josh Sokoloff on Aug 25, 2020

At the end of part one of this two-part blog series you were searching for a new, better provider for technology expense management (TEM) services. Armed with a clear understanding of why you’re dissatisfied you have surveyed the industry asking pointed questions and getting answers, some solid and some not.

Topics: Technology Expense Management telecom expense TEM calero-mdsl
5 min read

Thinking About Making the Switch?

By Mike Lucania on Aug 10, 2020

Nobody ever wants to change providers, simply because making such a change is by no means a trivial process. Especially when it comes to those who provide critical services like telecom expense management (TEM) or managed mobility services (MMS).

Topics: Technology Expense Management telecom expense TEM calero-mdsl

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