With the number of mobile devices in use worldwide almost even with desktop computers, management of mobile devices becomes more critical than ever. Not just technical management or security management, but financial and liability management as well. There are fundamentally five variables to be considered in all permutations:
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The secret sauce to a great relationship between clients and their technology expense management (TEM) provider is a blending of information, business insight, and interpersonal communication. When these three elements are combined properly, with healthy measures of trust and confidence stirred in, the results are a successful business relationship beneficial to everyone. This is the foundation of promoting a positive, proactive, productive partnership.
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Clearly, the Covid-19 pandemic has impacted the retail sector more severely than any other. Many major retailers are halving their 2021 forecasts and closing store locations at a record pace. Those who have attempted to persevere have found fewer and fewer customers patronizing their stores.
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Opportunities to waste money and spend needlessly abound in your budget line for telecom and related technology expense, mainly because there’s so much to keep track of, and so many ways to look at it.
It used to be that every employee in your company had a desk phone that you needed to keep track of. Today, they may still have a deskphone, but they also have a mobile smartphone, a tablet, a laptop computer, and perhaps even a desktop computer. Multiply by your company’s total headcount and you have one very substantial set of fixed assets to keep track of. But that’s just the beginning.
Most of these devices have telecom services associated with them. Users that travel or work outside the office may have a wireless access account.
Then there are the data and cloud services each user requires. Each needs a datacom service account as well as voice. You’ll want to provide the same productivity, communications, and collaboration platform to each so they can conference, work on documents together, and see each other no matter where each of them is located. Any cloud user must also have security, data backup, anti-malware, and other utility services to operate safely.
The easiest way to waste money is to do nothing, that is, do nothing when an employee is terminated. Leave their mobile data, voice, and cloud accounts open. Don’t reassign their devices to anyone and instead go ahead and buy new ones. After a relocation, just leave the services at the former location fully provisioned so someone can pay a bill for services that are no longer in use. When you stop to think about it, many of these things can easily go unnoticed and remain completely invisible to you, perhaps until audit time. It happens more often than you’d imagine.
Depends on How You Look at It
Today’s technology expense management (TEM) solutions are rapidly developing an enhanced ability to interact with all this data to produce the kind of reports that will help you streamline your communications operations in every way possible. Reports can readily be scheduled with proactive alerts for stakeholders based on release or specific thresholds, and are refreshed whenever data is updated.
One dashboard can show you many things:
- Registered users who have zero activity but you’re still paying their bill
- Services with zero activity by location, including some you no longer occupy
- Which departments are consuming the most voice, data, and cloud services, including those for which you pay based on consumption.
- Which projects are consuming the most voice, data, and cloud services, including those for which you pay based on consumption.
- Which individuals are consuming the most voice, data, and cloud services, including those for which you pay based on consumption.
- How close you are to exceeding your committed quota for cloud and other quota-subscribed “consumption based” services after which you’ll start running up overage charges.
- The performance of the “pooled” minutes programs you’re using. Are you oversubscribing? Undersubscribing?
- Which carriers and vendors are you patronizing most? This information will be useful the next time you’re negotiating rates with them.
- Key Performance Indicators (KPI) including total mobile spend, total landline spend, total cloud spend, top talkers, and more.
- Activity by user, by geographic region, by period of time, by department or business unit, by carrier, and more
These dashboards enable those responsible for management of telecom and datacom expenses to drill down into any given data point from a variety of different perspectives or views. Once they’ve found what they’re looking for its easy to generate a report that answers the specific questions they have.
Nobody has a corner on all the good ideas, so the best TEM providers are sharing innovative report formats among all users of their dashboards, making it easy for other managers to explore their own data in new and perhaps more productive ways. Technology continues to grow as a proportion of your balance sheet. The more it grows, and the more your company grows, the more vigilance you need to maintain over these expenses. Talk to MDSL to learn more about how a quality TEM provider contributes to your bottom line.
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Technology Expense Management (TEM) starts delivering value to clients far sooner than many might expect.
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How much money are you wasting? Specifically, how much are you wasting on telecommunications services and equipment? For that matter, how many telecom accounts and how many phones and related equipment are floating around your organization?
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Calero-MDSL Gains Acceptance onto the UK G-Cloud 12 Framework UK Government Organizations Enabled with Cost Savings Solutions
Calero-MDSL, a leader in the high-growth Technology Expense Management (TEM) software space, announced today that it has gained acceptance onto the UK government’s G-Cloud 12 Framework. Now on its 12th iteration, the G-Cloud Framework has opened up the market to IT suppliers of all sizes, enabling the UK government to more easily make the right technology and services investments from the right providers at the right price.
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What does it take to make sure you’re getting the best possible rate for the telecom services your company depends on? Say hello to TrueSense™ from Calero-MDSL, an enterprise telecom benchmarking solution.
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Bringing Clarity to the Complexity of Regional and Carrier-Specific Fluctuations
Calero-MDSL, a leader in the high-growth technology expense management (TEM) software space, announced today the release and availability of its powerful new enterprise telecom benchmarking solution.
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Calero-MDSL, the global leader in technology expense management (TEM) and market data management, is happy to be awarded the Johnson Controls Supplier Leadership Award in Shareholder Value. Calero-MDSL was awarded virtually at an online Supplier Conference on November 9, 2020.
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Calero-MDSL, a leader in the high-growth technology expense management (TEM) software space, announced today that its board of directors has chosen the company’s existing President Scott Gilbert to lead Calero-MDSL going forward, and that former CEO Charles Layne has stepped down from his position. Calero and MDSL, two leaders in the TEM space, merged in January 2020 in a transaction led by investors Riverside Partners and Oak Hill Capital to create Calero-MDSL. Since the merger, Gilbert has been responsible for leading the integration of the two companies across all functional areas, in addition to driving change across its global operations, product and technology organizations.
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“Calero-MDSL is honored to be recognized in Gartner’s annual TEM Market Guide. We believe inclusion in this guide validates our leading position in the global TEM market, and our ability to simplify recurring technology expenses for the largest companies across the globe” said Charles Layne, Chief Executive Officer of Calero-MDSL. “With our deep experience and relentless pursuit of innovation, we continue to make it easy for our clients to manage their resources, save money and streamline their operations.”
Among Gartner’s findings in the Market Guide:
- Through the COVID-19 outbreak, and as organizations try to recover from the 2020 economic disruption caused by the global pandemic, enterprises are looking to cut hard costs, reducing like-for-like spend. Going forward, this will also add focus on softer cost savings for process improvements and keeping inventories up to date.1
- Enterprise communications and IT services continues to grow, driven by more video usage, cloud-based services, and the use of IoT services as these and other services fulﬁll an increasingly enabling role for enterprises on their journey toward digitization. Enterprises use TEM services to optimize and manage the cost for communications services. 1
Note: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.