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Blog, Press & Events

Access the latest blog, news and events content from Calero-MDSL.

4 min read

4 Ways to Get Your Zoom Spend Under Control

By Matt Maloney, Mark Bellingham & Sheikh Ali on Apr 12, 2021

The pandemic has changed the way corporations do business, in some ways permanently. Many companies were forced to quickly adopt communication platforms such as Zoom to address an unprecedented need to support remote workers. The need for speed in embracing these UCaaS and SaaS services often bypassed normal business processes, and the lack of oversight coupled with the requirement to move quickly created the perfect environment for SaaS costs such as Zoom to go unchecked. In a recent Calero-MDSL survey, we found that 50% of enterprises don’t know their annual UCaaS spend.

Topics: IT service management SaaS IT procurement software procurement unified communications UCaaS COVID-19 Cloud 2021 trends remote
3 min read

Why UCaaS is Rapidly Replacing Traditional Telecom Services & What You Need To Do About It

By Sheikh Ali on Mar 18, 2021

Cloud-based telephony solutions are increasingly viable alternatives to platforms such as VoIP and TDM. The shift to UCaaS is a natural progression for many businesses and follows data’s widescale move to the cloud. But there are steps you should take to ensure you not only get the ROI you expect from cloud telephony services, but that you remain in control of your UCaaS spend.

Topics: unified communications UCaaS enterprise 2021 trends
4 min read

Managing Expenses in the New Blended Work Environment

By Jared Collins on Mar 11, 2021

It's a great bet that you never did any thinking about moving all your employees to work from home before we all had to do so at the start of the COVID pandemic. But have you done any thinking yet about how to best bring some or all of them back to the office when it ends?

Topics: Technology Expense Management telecom expense TEM Internal IT SaaS unified communications UCaaS enterprise
4 min read

The UCaaS Enterprise Spend Black Hole

By Matt Maloney on Feb 25, 2021

Many enterprises are struggling to understand where they are spending their SaaS dollars from Cloud Communications (UCaaS) solutions such as Zoom, Teams, RingCentral, and Webex to Enterprise SaaS solutions such as Office 365. The result is a potentially large spend black hole that will continue to snowball over time without unified visibility across all of these UCaaS solutions.

Topics: Technology Expense Management telecom expense TEM unified communications UCaaS enterprise
4 min read

Importance of In-Region Delivery Support

By Nicola Whiting on Feb 22, 2021

"Chief among our gains must be reckoned this possibility of choice, the recognition of many possible ways of life, where other civilizations give a satisfactory outlet to only one temperamental type, be he mystic or soldier, businessman or artist, a civilization in which there are many standards offers a possibility of satisfactory adjustment to individuals of many different temperamental types, of diverse gifts, and varying interests."

Topics: Technology Expense Management telecom expense TEM unified communications enterprise
4 min read

2021 and the Rise of UCaaS

By Sheikh Ali on Jan 28, 2021

Remote work and digital communications took center stage in 2020. As we start the new year on a more hopeful path, businesses must now focus on managing spend and consumption of the Unified Communications as a Service (UCaaS) platforms such as Zoom and Microsoft Teams they added to support remote collaboration.

Topics: Technology Expense Management TEM SaaS unified communications UCaaS
3 min read

Best Practices for Managing Remote and Global Teams

By Billy Howes & Nicole Whiting on Dec 21, 2020

It may be that pandemics end up teaching us much about how to most effectively manage global teams, greatly deepening our understanding, our appreciation, and our effectiveness in using today’s telecommunications technologies.

Topics: Technology Expense Management TEM digital transformation unified communications communications enterprise 2021 trends remote
4 min read

The Rise of UCaaS: Benefits of Cloud-Based UC Systems

By Felix Lau, Mark Bellingham, Thierry Zerbib on Jan 9, 2020

UCaaS adoption is set to double by 2021. Adoption is rising, especially among small and mid-sized companies.

When you bring together the various ways in which people can communicate, including text messaging, voice, video, screen sharing, whiteboarding, conferencing and more, you make it far easier and far more flexible for people to communicate in the most effective way possible. This is why so many companies, large and small, are moving from traditional phone systems to Unified Communication systems.

Topics: Technology Expense Management telecom expense cloud services TEM telecommunications unified communications UCaaS
4 min read

Three Unified Communications and Collaboration Trends to Watch for in 2020

By Felix Lau, Mark Bellingham, Thierry Zerbib on Dec 18, 2019

Look around yourself and count how many devices you have for the purpose of communicating. The first thing you spot is probably your desk phone which then reminds you of your mobile phone, and both probably feature voicemail. Think you’re done?

Topics: Technology Expense Management telecom expense TEM telecommunications unified communications collaboration trends 2020

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